Frequently Asked Questions

FAQS About Shipping

We have two shipping options to choose from:

Option 1: Standard shipping with NO tracking number.

Option 2: Tracked shipping, which is highly recommended. Shipping rates vary depending on the destination and weight of the total products.

To inquire about your tracking number, please email 

We shipped from Melbourne, Australia. Once your order is received and successfully processed, we’ll ship your package within 2-3 business days. From there, delivery times will vary among countries. Customs clearance and the efficiency of your local postal service can affect estimated delivery. Saturdays, Sundays and public holidays are not included as delivery days.

Delivery delays are expected due to overseas service disruptions and ongoing international flight limitations. 

Estimated Delivery within Australia: 7 - 14 business days

Estimated Delivery to the US: 14-16 business days for standard shipping

Estimated Delivery to the US: 5-10 working days for expedited (tracked) shipping

Estimated Delivery to Canada: 14-18 business days

Estimated Delivery to the UK: 14-18 business days

Estimated Delivery across Europe: 14-18 business days

Estimated Delivery to South America 14-21 working days

Estimated Delivery to South Africa: 14-21 business days

Estimated Delivery to the Middle East: 14-18 business days

Estimated Delivery to Asia: 14-21 business days 

All orders are shipped via Australia Post. All deliveries are made by your local postal service. 

For most of our customers in the Middle East, we do need a PO Box number to deliver your package successfully. If you send a package using a street address, it will be returned to the sender as undeliverable. Countries in the Middle East that only accept PO Box addresses include: Oman, Qatar, Saudi Arabia and the United Arab Emirates. Countries that can accept street addresses include: Bahrain, Egypt, Israel, Jordan, Kuwait and Lebanon. 

To avoid shipping and delivery delays, you must make sure to fill out your shipping address completely and correctly, including a house number, street name, city, postal code, country and contact number. 

Some countries may charge customs fees for imported items. Please
contact your local customs agent for enquiries regarding Import Taxes or Duty

We do not recommend using a forwarding address as the shipping address. Most of the time, the customers do not get the package. 

We accept PayPal and most major credit cards, including MasterCard, Visa, American Express and Discover. Afterpay is also available for Australia and USA residents. 

You can reach out to us at for any order- and product-related inquiries. We will respond to you within 24 hours excluding weekends and holidays.

All orders within Australia are shipped using Australia Post. For all orders outside of Australia, we work with DHL Global Mail, which is not the same as DHL Express, so all deliveries are made by your local postal service. 

We do not recommend using a forwarding address as the shipping address. Most of the time, the customers do not get the package. 

You can reach out to us at for any order- and product-related inquiries. We will respond to you within 24 hours. 

FAQs About Coffee Body Scrubs

  • We combine pure, natural ingredients with cutting-edge formulations, all carefully selected for maximum results. Our scrubs are specifically designed to target cellulite, stretch marks, acne, eczema and psoriasis. They also leave your skin soft, smooth and looking amazing!

The Coco Luxe is highly hydrating and great for skin conditions like eczema and psoriasis. The essential oils remove dead skin cells, clear away dirt, grime and remove make-up. It can also aid in shrinking wrinkles, preventing cellular aging and protect against sun damage.

The Coffee Buff is packed with active ingredients, which are perfect for targeting cellulite, stretch marks, reduce redness and improve the skin's tone & texture.

The Vanilla Blush is perfect for relieving itchiness, rashes and dry flaky skin. It also assists with increasing the natural production of collagen, which aids in smoothing out stretch marks and preventing skin aging.

The Sugar Glow is also highly moisturising, this NUT FREE OIL scrub is perfect for the most sensitive skin types. Assisting with ingrown hairs and Keratosis Pilaris.  All while keeping your skin supple, dewy and firm.

So -

Sugar Glow is for sensitive skin and dry skin types.

Coffee Buff is for Normal and Oily Skin types.

Coco Luxe is for Dry Skin.

Vanilla Blush - Combination and irritated skin types. 

After showering, rinse your body so that it’s completely wet for a good 2 minutes.
Turn off water.
Grab two handfuls of your scrub and apply using circular motions, making sure to target problem areas.

Once applied, leave the scrub on your body for at least 2-5 minutes (5 minutes for best results).

Rinse well and enjoy your freshly exfoliated, smooth & glowing skin! Be sure to seal the bag tightly after use to maintain freshness 

We recommend using the scrubs 2 to 3 times a week. Make sure to leave the scrub on for 3 to 5 minutes each session for best results. 

99% of our users do not experience negative skin reactions when applying our scrubs. However, we always recommend doing a patch test 24 hours before using on your body. If you have sensitive skin, or if irritation occurs, discontinue use immediately. 

Unopened, our scrubs have a shelf life of up to 14 months. Once opened, they’ll stay good for 3 months. Make sure to keep them scrubs sealed and dry in between each use. Keep out of your shower or any wet areas, preferably in a cupboard out of direct sunlight. To remove any coffee grinds from the seal, we recommend using a nail file or any thin object. 

Most people see smoother, clearer skin after only one use, however, results may vary. 

Avoid using coffee-based scrubs while pregnant, as caffeine enters your pores, which can be harmful. Breastfeeding mothers must consult their physician first before using scrubs. 

No, our scrubs contain almond oil, so if you have a nut allergy, we recommend that you do not use them. 

Absolutely not! The only bodies our scrubs touch are of the human kind. 

FAQs About Hair Products

Absolutely not. We never tested our products on animals. 

Yes, you can. 

For sure! Our hair products are suitable for all hair types.

We highly recommend using our Scrub/Shampoo product first to exfoliate your scalp then apply the Hair Mask Treatment for healthier scalp and thicker, softer, shinny hair.

Does the Hair Pro Duo contains parabens, sulfates, silicones, phthalates, dea, or synthetic dyes?

Our hair products are free from silicones, sulfates, parabens, ethoxylates, paragons, propylene glycol, petrochemical cleansers, phthalates, DEA, fragrances, and artificial colours. 

We recommend using 2-3 times per week for optimal results. 

Our hair scrub shampoo and hair mask treatment are suitable for curly hair, straight, coiled and all hair types.